Empact Group
Facilitator (Trainer) Assessor & Moderator Cleaning at Empact Group: Requirements, Duties, Salary and Career Opportunities
The Facilitator (Trainer) Assessor & Moderator Cleaning position at Empact Group in Durban is an opportunity for an experienced cleaning-industry professional who has the ability to train, assess, moderate and develop employees and learners.
Unlike a conventional cleaning position, this role focuses heavily on skills development, workplace training, learnerships, assessment, moderation and employee development. The successful candidate will be expected to help learners and employees develop the practical competencies required to meet workplace standards while ensuring that training activities, records and assessment processes are properly managed.
The position falls within Supercare by Empact Group, the company’s cleaning and hygiene division. The employer describes Supercare as a specialist provider of contract and specialised cleaning services across commercial, industrial, healthcare, education, transport and retail environments. Supercare also operates training centres nationally as part of its approach to developing employee skills. (empactgroup.co.za)
For someone with cleaning-industry experience who has developed an interest in training and development, this could be a particularly interesting career move.
About Empact Group and Supercare
Empact Group is a South African multi-service organisation operating across areas including catering, cleaning, hygiene, pest control and integrated facilities management. The company’s services cover several sectors, including healthcare, education, industrial, retail and corporate environments. (empactgroup.co.za)
One of its divisions is Supercare, which specialises in cleaning and hygiene services.
Supercare says it has more than 40 years of industry experience and provides services to environments such as corporate workplaces, healthcare facilities, mine management offices and shopping centres. The company also emphasises employee training, service quality and health and safety. (empactgroup.co.za)
This is important when considering the Facilitator position because training is closely connected to the quality of the services delivered by the organisation.
A cleaning company can have excellent equipment and cleaning products, but without properly trained employees, consistent service delivery becomes difficult. Employees need to understand cleaning methods, hygiene requirements, equipment, safety procedures, customer expectations and workplace standards.
The facilitator therefore has an important role in turning organisational standards into practical workplace skills.
What does a Facilitator, Assessor and Moderator do?
The title contains three important functions: facilitator, assessor and moderator.
Although these responsibilities are related, they are not exactly the same.
Facilitator
A facilitator helps learners understand and develop knowledge and practical skills.
This can involve:
- Preparing lessons.
- Developing learning activities.
- Explaining concepts.
- Demonstrating procedures.
- Guiding learners through practical activities.
- Answering questions.
- Monitoring learner participation.
- Providing feedback.
In a cleaning environment, training may involve practical workplace activities rather than classroom theory alone.
Assessor
An assessor determines whether a learner has demonstrated the required competence against the relevant assessment criteria.
This requires more than simply asking whether someone understands the work.
The assessor needs to collect appropriate evidence and make an informed assessment decision.
Moderator
A moderator provides an additional layer of quality assurance around assessment.
Moderation can help ensure that assessment practices and decisions are consistent and aligned with the required standards.
The Empact vacancy specifically requires candidates to be registered as an Assessor and Moderator with SSETA for the specified learning programmes. The listed SAQA IDs include 57937 at NQF Level 1, 36233 at NQF Level 2 and 20175 at NQF Level 3. (empact.simplify.hr)
That requirement makes this position substantially different from a general workplace trainer role.
Main purpose of the job
The primary purpose of this position is to conduct learnership training, assess and moderate learners and facilitate on-the-job training.
The broader objective is to ensure employees and learners acquire the skills and competencies needed by the organisation. (empact.simplify.hr)
This means the successful candidate will be expected to balance several responsibilities.
They must be able to teach.
They must understand assessment.
They must understand moderation.
They must maintain records.
They must work with stakeholders.
They must understand the cleaning industry.
And they must be able to translate workplace requirements into practical learning experiences.
Key responsibilities of the position
1. Conduct learnership training
One of the most important responsibilities is delivering training to learners participating in learnership programmes.
The facilitator needs to make learning understandable and relevant.
Different learners have different levels of education, experience and confidence. A good facilitator should therefore be able to adjust their approach depending on the learner group.
Training should not simply involve reading information from a presentation.
A strong facilitator should encourage participation, demonstrate practical activities and provide opportunities for learners to ask questions and practise what they have learned.
2. Facilitate workplace training
The role also involves facilitating on-the-job training.
This is particularly important in cleaning because many competencies are practical.
For example, a learner may need to demonstrate how to:
- Prepare cleaning equipment.
- Use cleaning products correctly.
- Follow workplace procedures.
- Clean different surfaces.
- Maintain hygiene standards.
- Handle equipment safely.
- Follow occupational health and safety procedures.
- Maintain a clean working environment.
The facilitator needs to ensure that the employee understands not only what to do, but also why a particular method or procedure is required.
3. Assess learners
Assessment is another central responsibility.
The facilitator must conduct assessments according to the relevant requirements and maintain appropriate evidence and records.
This requires objectivity.
A facilitator should not pass someone simply because the learner is friendly or has been attending training regularly.
The assessment decision should be based on evidence.
This makes attention to detail particularly important.
4. Moderate assessments
Moderation provides an additional quality-control mechanism.
The facilitator and moderator must understand the assessment requirements and ensure that assessment decisions meet the required standards.
Candidates applying for this position therefore need more than general teaching experience.
They need appropriate assessor and moderator registration and an understanding of the relevant quality assurance environment.
5. Develop lesson plans and schemes of work
The vacancy requires the successful candidate to devise and use schemes of work and lesson plans.
A good lesson plan should establish what learners need to achieve and how the facilitator intends to help them reach that outcome.
This can include:
- Learning objectives.
- Content.
- Practical activities.
- Resources.
- Assessment activities.
- Time allocations.
- Expected outcomes.
Planning is particularly important when working with multiple learner groups or training programmes.
6. Maintain training records
Training administration is another major part of the role.
The facilitator needs to maintain appropriate records relating to learning, assessment and other training activities.
This can include attendance information, assessment documentation, learner evidence, reports and other required records.
Poor administration can create significant problems during audits or quality assurance processes.
Therefore, candidates should not underestimate the administrative component of this job.
7. Work with training partners
The position also requires collaboration with training partners to ensure that the organisation meets training standards and criteria. (empact.simplify.hr)
This means the facilitator must be comfortable communicating with people outside their immediate team.
Professional communication is therefore essential.
8. Attend stakeholder meetings
The successful candidate may participate in meetings involving different stakeholders.
This could require discussing:
- Learner progress.
- Training schedules.
- Assessment results.
- Challenges.
- Training requirements.
- Compliance matters.
- Programme performance.
Being able to communicate clearly and professionally will therefore be important.
Requirements for the position
The advertised role requires Matric as a minimum educational requirement. An Occupationally Directed Education, Training and Development Practices (ODETD) qualification at NQF Level 4 or higher is listed as an advantage. (empact.simplify.hr)
However, one of the most important requirements is registration as an assessor and moderator with SSETA for the specified cleaning-related learning programmes.
The employer also requires:
- Hygiene and cleaning-related qualifications.
- Practical cleaning-industry experience.
- A valid driver’s licence.
- Own vehicle.
- Computer literacy.
- Good administrative ability.
- Strong organisational skills.
- Good interpersonal skills.
- People-management ability.
- Willingness to work flexible hours.
- Ability to travel.
The combination of practical cleaning experience and training/assessment credentials is particularly important.
Why this job is worth applying for
There are several reasons why this position could be valuable for the right candidate.
1. It moves beyond routine cleaning
For someone who has spent years working in the cleaning industry, becoming a facilitator can provide an opportunity to use their practical experience in a different capacity.
Instead of performing cleaning duties every day, the employee can help other people develop their cleaning skills.
That can create a more specialised career path.
2. It combines industry knowledge and training
A person who understands cleaning operations can often explain practical procedures more effectively than someone who only has theoretical training knowledge.
The role therefore provides an opportunity to combine practical experience with education and assessment.
3. Exposure to learnership programmes
Learnership experience can be valuable for someone who wants to build a long-term career in skills development.
It can expose the facilitator to learner management, assessment, moderation, documentation and stakeholder engagement.
4. Potential career progression
Training roles can eventually lead to positions such as:
- Senior Facilitator.
- Training Coordinator.
- Learning and Development Administrator.
- Training Manager.
- Skills Development Facilitator.
- Learning and Development Manager.
The exact route will depend on qualifications, experience and professional development.
5. Work within an established organisation
Supercare has a substantial operating footprint in cleaning and hygiene services and states that it runs training centres nationally to develop employee skills. (empactgroup.co.za)
This could provide useful exposure for someone who wants to build a career around workplace training.
Skills that increase your chances of getting the job
Meeting the minimum requirements is essential, but additional skills can make your application stronger.
Training and presentation skills
You should be able to stand in front of a group and communicate confidently.
You should also be comfortable explaining the same concept in different ways if learners do not understand it the first time.
Assessment skills
Understanding evidence, assessment criteria, fairness, validity and consistency can be extremely valuable.
Cleaning-industry knowledge
Applicants should understand practical cleaning operations rather than relying entirely on theoretical knowledge.
Knowledge of cleaning chemicals, equipment, hygiene, procedures and workplace safety can strengthen your profile.
Administrative skills
Training creates a substantial amount of documentation.
Strong administration can therefore distinguish a good facilitator from an unreliable one.
Microsoft Office
The vacancy specifically requires computer literacy and MS Office knowledge.
Candidates should ideally be comfortable with:
- Microsoft Word.
- Microsoft Excel.
- Microsoft PowerPoint.
- Email.
- Basic document management.
People management
Training often involves learners with different personalities, abilities and backgrounds.
A facilitator needs patience, emotional intelligence and the ability to manage difficult situations professionally.
Planning
Training schedules can involve several learner groups and different programmes.
Strong planning helps prevent missed assessments, incomplete records and scheduling problems.
Communication
Communication is arguably one of the most important skills for this position.
The facilitator will communicate with learners, employees, managers, training partners and other stakeholders.
Career growth opportunities
This position can serve as a stepping stone into several areas of training and development.
Training Facilitator
An experienced facilitator can continue developing expertise in workplace learning and skills development.
Senior Facilitator
With experience, a facilitator may take responsibility for more complex training programmes or learner groups.
Training Coordinator
Someone with strong administration and organisational skills could move towards coordinating training programmes, venues, schedules and providers.
Skills Development Facilitator
With appropriate additional qualifications and experience, the professional may pursue opportunities focused on organisational skills development and SETA-related processes.
Learning and Development Specialist
A longer-term career can develop into broader L&D responsibilities involving organisational training strategies and employee development.
Training Manager
Experienced professionals can eventually progress into management positions responsible for training teams, budgets, programmes and organisational learning objectives.
Interview preparation tips
Candidates invited to an interview should prepare carefully.
Understand the role of an assessor
Be prepared to explain the difference between facilitating and assessing.
You should understand that the facilitator helps learners develop competence while the assessor evaluates evidence against defined requirements.
Understand moderation
Expect questions about how you would ensure assessment decisions are consistent and appropriate.
Review your assessor and moderator training before the interview.
Prepare practical cleaning examples
Interviewers may ask you to describe how you would train someone to perform a particular cleaning task.
Use practical examples.
Explain:
- What the learner needs to achieve.
- What equipment is required.
- What safety precautions apply.
- How you would demonstrate the task.
- How the learner would practise.
- How you would assess competence.
Prepare for learner-management questions
You could be asked:
“What would you do if a learner repeatedly fails an assessment?”
A good response should demonstrate that you would investigate the reason for the poor performance, provide appropriate feedback, identify learning gaps and support the learner within the applicable assessment and training processes.
Prepare for difficult learners
You may also be asked how you would deal with someone who refuses to participate or disrupts training.
Focus on professionalism, communication, understanding the cause of the problem and following appropriate workplace procedures.
Know your SSETA registration
Because the vacancy specifically requires assessor and moderator registration for the listed programmes, applicants should be prepared to discuss their registration and relevant experience.
Make sure your CV clearly identifies these credentials rather than hiding them at the bottom of the document.
Similar jobs available
Candidates interested in this vacancy can search for several related positions.
Cleaning Trainer
These roles focus primarily on teaching employees cleaning procedures, equipment use and workplace standards.
Workplace Facilitator
This is suitable for professionals interested in delivering structured workplace learning.
Assessor and Moderator
Candidates with the required registrations can search for assessment and moderation opportunities across different sectors.
Skills Development Facilitator
This is a broader career path involving organisational skills development and training programmes.
Training Coordinator
This is a good option for candidates who enjoy the administrative and organisational side of learning and development.
Learning and Development Administrator
These positions can involve training records, learner administration, reporting and programme coordination.
Cleaning Supervisor
Experienced cleaning professionals who prefer operational leadership can consider supervisory positions.
Cleaning Contract Manager
Professionals with substantial operational and people-management experience may eventually progress into contract management.
Empact Group itself has advertised other opportunities within its cleaning and support-services operations, including cleaning, site supervision and management-related roles, demonstrating that there are different possible career directions within the wider organisation. (MyJobMag)
Industry salary expectations
The vacancy does not provide a specific salary figure and states that the position is permanent. Therefore, applicants should not assume a particular salary without confirming it with the employer.
A third-party job listing currently places an estimated range of approximately R180,000 to R300,000 per year for this specific type of Empact Group position, which works out to roughly R15,000 to R25,000 per month before deductions. This should be treated as an indicative third-party estimate rather than an official Empact Group salary range. (JobLeads)
Actual compensation can vary depending on:
- Assessor and moderator registration.
- Years of cleaning-industry experience.
- Training experience.
- ODETD qualifications.
- Additional industry qualifications.
- Responsibilities assigned.
- Travel requirements.
- Employer salary structures.
- Overall experience.
Candidates with stronger qualifications and substantial practical experience may be better positioned when negotiating compensation.
How to make your CV stronger
If you are applying for this position, your CV should be specifically tailored to the requirements.
Do not simply describe yourself as a “hard worker”.
Instead, demonstrate evidence of your relevant experience.
For example, your CV should clearly show:
Qualifications
- Matric.
- ODETD or related qualification.
- Cleaning/hygiene qualifications.
Assessor and Moderator Registration
- SSETA registration.
- Relevant SAQA unit standards/programmes.
- Registration status.
Industry Experience
- Number of years in cleaning.
- Types of facilities worked in.
- Supervisory or training experience.
- Equipment and cleaning systems used.
Training Experience
- Learnership facilitation.
- Workplace training.
- Assessment.
- Moderation.
- Learner support.
- Lesson planning.
Technical Skills
- Microsoft Word.
- Excel.
- PowerPoint.
- Training documentation.
- Reporting.
Also mention your driver’s licence and access to your own vehicle, because these are specifically relevant to the position.
Final thoughts
The Facilitator (Trainer) Assessor & Moderator Cleaning position at Empact Group is a specialised opportunity for someone who understands the cleaning industry and wants to move further into workplace learning and skills development.
The role combines training, assessment, moderation, cleaning-industry knowledge, administration, stakeholder engagement and employee development. The successful candidate will not simply teach learners; they will help ensure that employees develop competencies that can contribute to consistent service delivery.
Supercare’s emphasis on training and skills development makes the facilitator function particularly relevant to its operations. The division says its professionally trained workforce is central to service excellence and that it operates training centres nationally to develop skills. (empactgroup.co.za)
For candidates with Matric, cleaning-industry qualifications, practical experience and the required SSETA assessor and moderator registrations, this could be an opportunity to transition from purely operational cleaning work into a more specialised training and development career.
The most competitive applicants are likely to be those who can demonstrate not only technical cleaning knowledge but also strong facilitation, assessment, administration, communication, planning and people-management skills.
The vacancy is currently published on Empact Group’s recruitment platform, where applicants can review the employer’s requirements and application process. (empact.simplify.hr)
To apply for this job please visit empact.simplify.hr.