If you are a young South African graduate looking for an opportunity to gain practical workplace experience in Quality Assurance, administration, reporting and operations, the Intern Quality Assurance Administrator opportunity at GBS, within its Cubix division in Durban, KwaZulu-Natal, may be worth considering.

The opportunity is structured as a 12-month paid internship and is aimed at candidates who want to build practical experience in a fast-paced business environment. The role combines administration, quality assurance support, data and reporting, workload coordination, document management and operational assistance.

For graduates who have studied Business Administration or a related discipline, this type of internship can be an excellent way to move from academic learning into a professional environment.

Quality assurance is also a field that extends across many industries. While this particular position operates within a telecommunications-related environment, the skills gained can potentially be useful in customer service, contact centres, financial services, technology companies, retail, business process outsourcing and other organisations where quality monitoring and operational performance are important.

This article explains what the position involves, what candidates should know about the employer and Cubix, the skills that can improve an application, potential career progression, interview preparation tips, salary expectations and similar jobs graduates can consider.

About the GBS/Cubix Quality Assurance Internship

The position is advertised as an Intern Quality Assurance Administrator under the Cubix division of GBS.

The purpose of the position is to provide administrative and operational assistance to the Quality Assurance management team and the broader campaign.

The successful intern will help ensure that quality assurance activities are properly organised, monitored, recorded and reported.

This is important because a Quality Assurance department needs accurate information to determine whether employees and operational teams are meeting the required standards.

The intern can therefore gain exposure to several important workplace functions, including:

• Quality assurance administration
• Workload allocation
• SLA monitoring
• Evaluation targets
• Reporting
• Data management
• Document control
• Process updates
• Operational support
• Voice log management
• Call retrieval
• Meeting administration
• Team coordination
• Procurement administration
• Performance monitoring
• Stakeholder communication

This makes the internship broader than a traditional administrative position.

About GBS and Cubix

The vacancy identifies GBS as the employer and Cubix as the relevant division.

Cubix presents its internship programme as an opportunity for graduates to gain practical workplace exposure while learning and developing professionally.

The business operates in a telecommunications-related environment, making quality assurance particularly important.

In a telecommunications and customer-interaction environment, quality assurance can involve monitoring whether processes are followed correctly, checking customer interactions, evaluating performance against established standards and identifying areas where service delivery can be improved.

For a graduate, working in this environment can therefore provide exposure to the relationship between people, processes, technology and customer experience.

What Does a Quality Assurance Administrator Do?

A Quality Assurance Administrator supports the people responsible for monitoring and improving operational quality.

The role is not necessarily about personally conducting every quality evaluation.

Instead, the administrator helps ensure that the Quality Assurance department has the information, records, schedules, reports and administrative support required to operate effectively.

For example, if QA employees have a specific number of evaluations that must be completed each day, someone needs to monitor workloads and determine whether targets are being achieved.

If a report is required every week, someone must ensure that the correct information is collected and presented accurately.

If a process or script changes, the relevant teams need to be informed.

This is where the intern’s organisational and administrative skills become important.

Daily QA Workload Allocation

One of the responsibilities listed is allocating and monitoring daily QA workloads.

This means helping ensure that Quality Assurance work is distributed appropriately and that required targets are achieved.

The intern may need to monitor:

• Assigned workloads
• Completed evaluations
• Outstanding evaluations
• SLA requirements
• Evaluation targets
• Capacity
• Performance gaps

The ability to organise information and follow up on outstanding work can therefore be extremely important.

Understanding SLAs

The vacancy repeatedly refers to SLAs, or Service Level Agreements.

An SLA is essentially an agreed standard or timeframe for delivering a particular service or completing a particular requirement.

For example, a business may establish a requirement that a certain activity must be completed within a defined period.

Quality assurance teams need to monitor whether these standards are being achieved.

The intern may assist with identifying situations where an SLA is at risk.

This means applicants should be comfortable working with deadlines and performance targets.

Administrative Support

Administrative work forms a significant part of this internship.

The intern may assist with:

• Filing
• Documentation
• Departmental records
• Team structure updates
• Procurement administration
• Process-flow documentation
• Meeting minutes
• Departmental information

Although administrative tasks may seem straightforward, they are critical to a well-run department.

Poor filing can result in lost information.

Incorrect records can affect reporting.

Outdated process documentation can cause employees to follow incorrect procedures.

For this reason, accuracy is particularly important.

Monitoring Process and Product Changes

The successful intern will also assist with communicating changes involving:

• Processes
• Scripts
• Products
• Procedures

This is important in a fast-moving business environment.

Products and services can change.

Customer service scripts can be updated.

Business procedures may be modified.

Employees need to receive accurate information about these changes.

The intern may therefore serve as part of the administrative link between the QA team and other departments.

Preparing QA Reports

Reporting is another major component of the position.

The intern will assist with preparing and distributing:

• Weekly reports
• Monthly reports
• Ad hoc reports
• SLA reports
• GRC monitoring reports
• Capacity reports
• Commission-related reports

This means applicants should be comfortable working with data.

A report should not simply contain numbers.

The information should be accurate, understandable and useful to management.

Why Data Skills Matter

The vacancy specifically mentions SSIS, data analysis and reporting.

SSIS, or SQL Server Integration Services, is a Microsoft platform commonly used for data integration and transformation.

Candidates who already have exposure to data-related tools may have an advantage.

However, even candidates who do not have extensive SSIS experience can strengthen their applications by developing basic data analysis skills.

Useful areas to learn include:

• Microsoft Excel
• Data cleaning
• Sorting and filtering
• Pivot tables
• Basic data analysis
• Charts
• Report preparation
• Data validation
• Identifying trends

If you are applying for QA administration internships, data literacy can become an important differentiator.

Identifying Performance Gaps

The Quality Assurance Administrator will also assist with identifying and escalating:

• SLA risks
• Performance gaps
• Operational problems

This requires more than simply recording information.

You need to notice when something does not look right.

For example, if a team consistently fails to achieve its evaluation target, the issue may need to be brought to the attention of the QA Manager.

The intern should therefore develop the habit of asking:

What does the data tell us?

and:

Is there anything that requires attention?

Voice Logs and Call Retrieval

Another specialised responsibility involves managing voice log and call retrieval or uploading processes.

This can include using systems such as FileZilla and retrieving calls required for business or banking purposes.

This type of responsibility requires attention to detail because the correct call or recording may need to be located and handled according to company procedures.

The candidate should be comfortable learning new software and following technical instructions.

Operational Support

The intern may also provide operational support to the QA team when the Team Leader is unavailable.

This does not necessarily mean taking over the Team Leader’s entire role.

Instead, it can involve helping maintain continuity in routine departmental activities.

This is a good opportunity for an intern to demonstrate initiative and reliability.

Incentives and Team Activities

The position also involves assisting with coordination of:

• Incentives
• Team-building activities
• Stationery
• Departmental requirements

This provides exposure to another side of workplace administration.

A successful administrator needs to understand that keeping a department running involves more than reports and spreadsheets.

People, resources, communication and planning are all part of the process.

Maintaining QA Records

Record keeping is one of the most important responsibilities.

The intern will help maintain:

• QA records
• Meeting minutes
• Departmental documentation
• Reports
• Operational information

Accurate records are useful when management needs to review historical information, investigate an issue or prepare a report.

Why This Internship Is Worth Applying For

1. It Is a Paid 12-Month Programme

The internship provides a full year of practical exposure while offering a monthly payment.

For graduates who need workplace experience, this can be significantly more useful than simply remaining at home after completing their qualification.

2. You Can Gain Practical QA Experience

Quality assurance is relevant across many industries.

Experience gained in one environment can potentially help you apply for other QA and operations positions.

3. You Will Develop Reporting Skills

Reporting is an important skill for administrative and management positions.

Learning how to collect, analyse and present information can increase your long-term employability.

4. It Provides Corporate Workplace Exposure

Graduates often struggle because their CVs contain qualifications but little practical experience.

A structured internship can help address that problem.

5. You Can Develop Technology Skills

The position includes exposure to digital systems, reporting tools and FileZilla.

Modern administrative professionals increasingly need to be comfortable with technology.

Minimum Requirements

Candidates should carefully check the eligibility criteria before applying.

The position requires applicants to be:

• South African citizens
• In possession of a National Senior Certificate/Grade 12
• Between 18 and 35 years old
• Unemployed
• Not currently participating in another internship or learnership
• Able to meet the criminal record requirement
• Able to meet the ITC requirement

A relevant tertiary qualification is also required or preferred.

The vacancy specifically mentions a three-year National Diploma, Degree or Honours qualification in Business Administration from a recognised public tertiary institution.

Applicants with related qualifications should carefully consider whether their qualification meets the employer’s requirements.

Skills That Can Increase Your Chances

Meeting the minimum requirements is only the beginning.

Several skills can make a candidate more competitive.

Microsoft Excel

Excel is highly relevant to this role.

Candidates should ideally know how to:

• Create spreadsheets
• Sort data
• Filter information
• Use basic formulas
• Create tables
• Use conditional formatting
• Build simple reports
• Create pivot tables

If you are weak in Excel, this is one of the easiest areas to improve before applying for administrative internships.

Data Analysis

The role involves QA reporting and data-related activities.

You should be able to look at information and identify:

• Trends
• Errors
• Missing information
• Performance gaps
• Changes
• Unusual results

Communication

The intern will communicate information to relevant teams and stakeholders.

Good written and verbal communication is therefore essential.

Organisation

There can be multiple deadlines at the same time.

You may need to manage reports, documents, meetings and operational requests simultaneously.

Strong organisational skills can make a major difference.

Attention to Detail

Quality assurance and administration both depend heavily on accuracy.

A mistake in a report can result in incorrect information reaching management.

Problem-Solving

If information is missing or a report does not reconcile, you should be willing to investigate rather than simply ignore the issue.

Time Management

The vacancy refers to SLA and evaluation targets.

You therefore need to be comfortable working within deadlines.

Career Growth Opportunities

Completing a Quality Assurance internship does not mean your career has to remain limited to administration.

There are several potential career paths.

Quality Assurance Administrator

You could initially move into a permanent QA administration position.

Quality Assurance Analyst

With experience and stronger analytical skills, you may move into QA analysis.

Quality Assurance Specialist

Experienced QA professionals can take on more specialised responsibilities.

Quality Assurance Team Leader

Leadership experience can eventually open opportunities to supervise QA employees.

Quality Assurance Manager

With significant experience and management development, you could progress into management.

Operations Administrator

The administrative and reporting skills gained from the internship can also transfer into operations.

Operations Analyst

Candidates who develop strong data and analytical abilities may move towards operations analysis.

Business Analyst

Business analysis can be another long-term direction, particularly for graduates who develop process mapping, analytical and stakeholder-management skills.

Data and Reporting Roles

If you develop advanced Excel, SQL, Power BI and data-analysis skills, you may eventually qualify for more specialised reporting or data positions.

Building a Long-Term Career From This Internship

If you are selected, do not treat the internship as simply a 12-month requirement.

Use the time strategically.

During the programme, try to learn:

• How QA processes work
• How performance is measured
• How reports are produced
• How management uses data
• How operational problems are identified
• How stakeholders communicate
• How systems are used
• How processes are documented

Keep a personal record of the skills you develop.

This can help you update your CV later.

Interview Preparation Tips

If you are invited to an interview, preparation is essential.

Research GBS and Cubix

Learn about the organisation and understand the type of environment in which the internship operates.

Think about why Quality Assurance is important in telecommunications and customer-facing operations.

Understand Quality Assurance

Be prepared to explain what quality assurance means.

A simple explanation could be that QA involves monitoring processes or outputs against established standards to identify problems, maintain consistency and improve performance.

Prepare for Excel Questions

You could be asked:

“How comfortable are you with Excel?”

Do not simply say “very comfortable.”

Mention the actual functions and tools you know.

Prepare for Scenario Questions

You might be asked:

“What would you do if a report contained incorrect information?”

A strong answer would demonstrate that you would verify the source information, identify the error, correct it where authorised and inform the appropriate person rather than submitting inaccurate information.

Prepare for a Deadline Question

You could be asked:

“How would you manage several reports that are due at the same time?”

Talk about prioritising tasks, confirming deadlines, creating a schedule and communicating early if a genuine problem could affect delivery.

Prepare for a Teamwork Question

Give an example showing how you worked with other people to achieve a result.

This example can come from university, community work, volunteering or previous employment.

Prepare for an Accuracy Question

Because accuracy is central to QA administration, be prepared to explain how you check your work.

For example, you could describe reviewing figures, comparing information against source documents and checking that required fields have been completed.

Possible Interview Questions

Here are questions worth practising:

1. Tell us about yourself.
2. Why did you study Business Administration?
3. Why are you interested in Quality Assurance?
4. What do you understand by quality assurance?
5. What is an SLA?
6. How would you identify a performance gap?
7. How good are you with Microsoft Excel?
8. Have you worked with data before?
9. What is SSIS?
10. How would you deal with an inaccurate report?
11. How do you manage competing deadlines?
12. How do you handle confidential information?
13. Tell us about a time you solved a problem.
14. Tell us about a time you worked as part of a team.
15. Why should we choose you for this internship?

Salary and Stipend Expectations

The vacancy describes this as a 12-month paid internship, but it does not specify the exact monthly stipend.

Internship stipends in South Africa can differ significantly depending on the employer, industry, programme structure and funding arrangements.

Applicants should therefore avoid assuming that the remuneration will be equivalent to the salary of a permanent Quality Assurance Administrator or Quality Assurance Analyst.

The main financial advantage is that the programme provides a stipend while allowing the successful candidate to gain practical experience.

For a graduate with little workplace exposure, the experience can have significant long-term value.

After completing the programme, permanent QA, administration, operations and reporting positions may offer higher remuneration depending on experience, qualifications, technical skills and the employer.

Similar Jobs to Consider

If you are interested in this internship, search for other opportunities using titles such as:

• Quality Assurance Intern
• QA Administrator
• Quality Assurance Assistant
• Quality Assurance Graduate
• Quality Analyst Intern
• Operations Intern
• Business Administration Intern
• Operations Administrator
• Data Capturing Intern
• Reporting Intern
• Business Analyst Intern
• Customer Experience Intern
• Contact Centre QA Intern
• Compliance Administrator
• Process Improvement Intern
• Data Analyst Intern
• Administrative Graduate
• Graduate Trainee
• Business Administration Graduate
• Operations Graduate

Searching using several different job titles can increase your chances of finding suitable opportunities.

How to Improve Your CV Before Applying

Your CV should make it easy for the recruiter to see that you meet the basic requirements.

Start with your qualification.

For example:

National Diploma in Business Administration

Then highlight relevant skills.

Your skills section could include:

• Microsoft Excel
• Data analysis
• Reporting
• Administrative support
• Document management
• Communication
• Quality assurance
• Data capturing
• Time management
• Problem-solving

If you completed a university or college project involving data, reporting or process improvement, include it.

Do not underestimate academic projects.

If you have limited employment history, projects can demonstrate that you have applied your knowledge to a practical problem.

Why Communication Matters in Quality Assurance

A QA administrator can work with different teams and levels of an organisation.

You may need to communicate with:

• QA staff
• Team leaders
• Managers
• Operations employees
• Other departments
• Internal stakeholders

Information needs to be communicated clearly.

A report can be technically accurate but still ineffective if nobody understands what it means.

Develop the ability to explain information in simple, professional language.

The Importance of Confidentiality

Quality assurance departments can handle sensitive information, particularly when dealing with customer interactions, employee performance information and business reports.

Candidates should understand the importance of confidentiality.

Never share company information unnecessarily.

Follow the employer’s information security and data protection procedures.

This is particularly important when working with call recordings, customer information and internal reports.

Developing Technology Skills

One of the smartest things an intern can do is continuously develop technical skills.

Start with Excel.

Then consider learning:

Excel → SQL → Power BI → Data analysis → Process automation

You do not need to master everything immediately.

Even developing intermediate Excel skills can make your CV stronger.

Learning basic SQL can also help if you want to move towards data analysis or business intelligence later.

Is This Internship Right for You?

This opportunity could be suitable if you:

• Have a relevant tertiary qualification
• Are between 18 and 35
• Are unemployed
• Are a South African citizen
• Enjoy administrative work
• Like working with data
• Have good organisational skills
• Enjoy solving problems
• Are comfortable with computers
• Want to work in Quality Assurance
• Are willing to learn
• Can work accurately under deadlines

It may be less suitable for someone who dislikes repetitive administrative tasks, working with spreadsheets or following structured processes.

Quality assurance requires consistency.

Final Thoughts

The Intern Quality Assurance Administrator opportunity at GBS/Cubix in Durban can provide a useful entry point into Quality Assurance, administration, operations and data reporting.

The 12-month paid internship is particularly relevant to graduates who have completed a Business Administration or related qualification and need practical experience to strengthen their CV.

The role offers exposure to a broad range of activities, including QA workload allocation, SLA monitoring, reporting, data analysis, process updates, documentation, call retrieval, departmental administration and stakeholder support.

Candidates should pay particular attention to the technical side of the position.

Excel, data analysis, reporting and general computer literacy can significantly improve your ability to perform well in this type of role. Exposure to SSIS or related data technologies can also be beneficial.

However, employers are not only looking for technical ability.

A successful intern should also be organised, reliable, accurate, professional and willing to learn.

If you are selected, use the 12 months to build a strong foundation. Learn how the QA department works, improve your reporting abilities, develop your Excel skills and learn as much as possible about operational performance.

Most importantly, do not wait until the end of the internship to think about your next career move.

Start building your next step from the beginning.

The experience gained could potentially help you compete for permanent opportunities in Quality Assurance, operations, administration, reporting, compliance, customer experience and business analysis.

For a graduate looking to enter the South African job market, gaining a full year of practical experience can be a valuable step towards building a sustainable career.